Using Pali Mills
These terms apply when you use the Pali Mills app or palimills.com to browse fabrics, send enquiries or request orders. If you use the service on behalf of a business, make sure you are authorised to act for it.
Your account
Keep your mobile number, business details and delivery address accurate. Keep your OTP private and let us know if you suspect unauthorised use of your account. A completed business profile is required to submit orders through the app.
Orders, samples and pricing
Submitting an order, manual requirement or sample request sends it to Pali Mills for review. Check the confirmed fabric quality, shade, quantities, packing, rates, taxes and delivery charges that apply to your order. An order request by itself does not confirm availability or dispatch.
Colours shown in the chart can look different on different screens. If the shade is critical, request a sample or confirm the shade code with us before ordering.
Delivery and order changes
Check the delivery address and any agreed transport arrangements. Dispatch and delivery information will be provided when available. If you need to change or cancel an order, or if goods arrive damaged or incorrect, contact us with your order reference. We will review the request based on the terms agreed for that order and applicable law.
Photos, notes and other submissions
Only submit information and files that you have permission to share and that relate to your order or enquiry. We use these submissions to understand and process your requirements and to respond to you.
Contact and account requests
For questions about these terms or an order, email info@palimills.com.
See our Privacy Policy for information about data handling, or visit Delete Account to request deletion of your app account.